Support
We read every message and answer in order.
Contact
Email rtp@inbo-app.com.
We respond within 2 business days. Include your device nickname or any error messages you saw.
Common topics
I can't log in, or I lost my device
INBO doesn't use passwords — each install is identified by a random device ID created on first launch. If you reinstalled or switched phones, your previous history lives with the old device ID. Email rtp@inbo-app.com from the same address you used to contact us before, and include the old device nickname if you remember it.
How do I delete my account?
In the app: Settings → Account → Delete Account. You'll be asked to type DELETE to confirm. INBO reports whether server deletion succeeded before clearing local account data. Deletion does not cancel an Apple subscription; manage subscriptions in your Apple account. See our privacy policy for retention details and help with a specific record.
How do I cancel my subscription?
Apple manages INBO subscriptions. Open the iOS Settings app → tap your Apple ID at the top → Subscriptions → find INBO and cancel there. Deleting the app does not stop billing by itself; canceling the subscription does. Apple's help page: How to cancel a subscription from Apple.
Something isn't working
Email us with a short description of what you did, what you expected, and what happened instead. A screenshot helps a lot. We triage within 2 business days.